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What it REALLY takes to be a ‘Great Place to Work’ with Chuck Parmely and Scott Mason

Wouldn’t it be nice to be a part of a working team that feels like family? On today’s Profit by Design Podcast, Dr. Sabrina speaks with Chuck Parmely and Scott Mason of Overhead Door Co. of Riverton / Lander. For Chuck and Scott, it’s not only about having employees feel like family – they are also creating a great place to work.

According to Gallup, 87% of employees are unengaged or actively disengaged. 92.31% of Chuck and Scott’s employees are highly engaged currently, that is phenomenal! Tune in to today’s show to discover what really goes into creating a great place to work, and what it is like to be a business owner who knows your work culture is not the culture you want it to be but you’re not sure quite how to go about getting to that great place to work.

Chuck moved to Riverton to run the Overhead Door Co. of Riverton / Lander in 1979 for his Dad. In March of 1998, Chuck and his wife Cynthia became sole owners. They have grown from a one-man shop into a full line glass and door shop with 16 employees, sales of 3.6 million and the best profit ever thanks to Profit First. Scott moved to Wyoming in 2006 from the Bay Area in California with his family. Two weeks later he joined Overhead Door Co. of Riverton / Lander as an Inside Sales Associate. Over the years, with his love for people, their customers, their staff and the business, Scott was promoted to General Manager.

Show Highlights

  • Chuck gives a glimpse into his mindset in 2009 and how that created an unfriendly atmosphere at work.
  • Dr. Sabrina reads employees survey comments that contrast the change that has taken place at Overhead Door.
  • Chuck and Scott share their secrets in creating the best environment for their employees
  • Not being judgmental, being curious and learning how to talk to employees with different personality types
  • An example of using judgment and why you should not be judgmental
  • Chuck shares an approach to employees making decisions, not agreeing with it, but being curious instead of judgmental
  • Strengths of Chuck and Scott in the business. How they compliment one another.
  • Pleasing your customers to have them come back again
  • Navigating as a team, transitioning to Scott taking more leadership
  • Advice from Chuck on raising leaders to take over
  • Advice from Scott making it easier to be a leader in the company


Profit by design Podcast Website

Profit by design Facebook group


Connect with Chuck Parmely and Scott Mason:

Overhead Door Co. of Riverton / Lander Website


Social Media for Scott Mason:





Tap the Potential website

Contractor Business Solutions – Small Business Consulting Group Website

About The Author

Dr. Sabrina Starling, The Business Psychologist and international best-selling author of the How to Hire the Best series and The 4 Week Vacation™, is the founder of Tap the Potential and host of the Profit by Design podcast. At Tap the Potential, we work to free business owners from the constant demands of a growing business.

We believe work supports life, not the other way around. Clients in our Better Business, Better Life coaching program have more time for what matters most and more money in their bank account than they’ve ever had. Next, we send them off on a 4 Week Vacation™ to celebrate their hard-earned journey to take their life back!

Dr. Sabrina and her team at Tap the Potential are on a mission to change the story of entrepreneurship from one of long hours, grinding it out, to one of sustainably profitable businesses that support and enhance life. The Tap the Potential Solution™ and our Tap the Potential Family of Business Owners are disrupting small business as usual. We are on our way to making the Tap the Potential Solution™ the mainstream model for growing business.

By 2023, 150 Tap the Potential clients will have taken 4 Week Vacations. These are the trailblazers, role modeling what’s possible for entrepreneurs. In many entrepreneurial circles, it is becoming more and more common for one entrepreneur to ask another, “Have you taken a 4 Week Vacation™?” (as opposed to asking “How many employees do you have?” or “What is your annual revenue?”). Taking a fully unplugged 4 Week Vacation is rapidly becoming the recognized symbol of entrepreneurial success.

Never one to accept the status quo or back down from a challenge, Dr. Sabrina’s How to Hire the Best series grew from her desire to solve the toughest hiring challenges interfering with her clients’ growth and profitability. What sprang from her experience working with entrepreneurs in rural areas catapulted her into becoming the world’s leading expert in attracting top talent in small businesses—no matter what hiring challenges those businesses are facing—and earned Tap the Potential’s reputation as the go-to resource for entrepreneurs committed to creating Great Places to Work with thriving coaching cultures and highly engaged team members working from strengths.

As The Business Psychologist, and with her years of driving profit in small businesses, Dr. Sabrina knows what it takes to find, keep, and motivate exceptional performance out of your biggest investment—team members.