Customer Service Archives

The Courage You Need to Get Out of Your Own Way Part 1

“Assuming you have all the courage you need, what action could you take that would have the greatest impact on your life?” Answering that one powerful question can help you to avoid fear getting in your way. It will allow you to address what is best for yourself and prevent difficult or uncomfortable situations from persisting for years.
Avoiding tough decisions can hinder both your personal and professional growth. That can be devastating for entrepreneurs! Dr. Sabrina draws from her personal experiences and shares some anecdotes from her clients to encourage entrepreneurs to confront their challenges. Join her as she highlights the value of overcoming obstacles, seeking support, sharing experiences, and making decisions aligned with core values to create a richer and more fulfilling life!

Let’s Take a Moment to Think About Gratitude with Dr. Sabrina Starling

Last year’s Thanksgiving episode about gratitude is one of our most popular episodes, so I’m bringing it back! For every single listener, I hope this season is full of reconnection with your loved ones. Remember to slow down and savor these moments and take this opportunity to let work go so you can be fully present with the most important people in your life. I hope you enjoy this replay episode.

This show focuses on ways we can all work gratitude into our daily experiences. An intentional gratitude practice can be a way to lift our spirits every single day. When we acknowledge what we are grateful for, we recognize that the source of goodness lies, at least partially, outside of ourselves. That sense of connection with something larger than ourselves is beneficial in many ways. According to positive psychology research, gratitude is consistently associated with greater happiness, positive emotions, improved health, more resilience, and better relationships. Don’t we all need more of those things in our lives? Join me for a closer look at the benefits of gratitude!

How to Deal with an Underperforming Team Member with Dr. Sabrina Starling

How do you deal with an underperforming team member? It is a tough, but common, situation for business owners to find themselves. Do you keep them to coach them, or do you let them go? Join Dr. Sabrina as she walks you through this process with clear actions to help you assess their potential for improvement and make the tough decision.
This topic comes from a member of our Mighty Networks community at Tap the Potential. The scenario is that a long-time team member, who has been loyal and critical to the growth of the business, is underperforming and is uncoachable. It is a frustrating position.

Let’s dive into this problematic situation with practical steps to move forward.

Turning Tough Feedback into Learning Opportunities with Melissa Swire

What do your clients REALLY think of you and your business? Figuring this out is a challenge for all of us business owners, and we can’t guess at it, make assumptions, or take it lightly. There is a formula to this realization, and we have the secret sauce to make it happen. In this behind-the-scenes episode, you’ll learn what we discovered when we interviewed our top clients and how we implemented big changes. Join us to learn more!

I’m joined by Tap the Potential’s Lead Strategist, Melissa Swire, who understands why this topic is essential to business success. We share a heart-wrenching reality that occurred two years ago when our client services had fallen off significantly. It took hard feedback from our clients to turn things around. Dramatic changes like these can happen for your business, too, and you can start with small steps taken in a consistent direction today!

Get Up and Move Your Body for a Better Business and Better Life! with Chris Wilson

Would you agree that entrepreneurship can be an all-consuming endeavor? Have you found yourself neglecting your health, good nutrition, sleep, fitness, and other aspects of appropriate self-care? We are at increased risk for health-related issues because of work-related stress and intense lifestyle. Physical health ties into our mental health and effectiveness, and we deserve to be at our best. Let’s talk about the most important part of your entrepreneurial journey: taking care of YOU. Join us!

I’m joined by Chris Wilson, a Men Over 40 Health Expert who is a lifelong fitness and health advocate with nearly 25 years of experience in the fitness industry. He has worked alongside leaders in the industry, such as Charles Poliquin, mentor and friend Ben Prentiss, three-time World Champion Powerlifter Lloyd Weinstein, 4x Mr. Olympia Jay Cutler, IFBB Pros Darrem Charles, Ben Pakulski, John Hansen, BIG Aaron Reed, and his lifelong friend and Owner of Critical Bench, Mike Westerdal. Chris oversees the Strong By Design Podcast Show and the Critical Bench YouTube channels with over one million subscribers and over 4,000 videos.

Chris resides in Clearwater, Florida with his wife of 17 years, Samantha, and their beautiful children Kellan and Camryn. His passions outside of work: he loves the Lord, college and pro football, coaching youth baseball, dogs and cats, traveling with his family, family game time and movie night, as well as listening to podcasts, audiobooks, and loud music while driving to work.

Maximizing Profitability: The Art of Strategic Hiring

“What role should I be hiring for next?” is a common question we hear from business owners who are at capacity and know they need to hire, but they are confused and don’t know which role they should hire for next with considerations about cash flow, profitability, and how the hiree will support the sweet spot of your business. In today’s show, I’ll give some parameters for determining your next hire to ensure the best fit for the team member AND the role. Join us to learn more!

Another common question is about hiring entry-level team members, supervisors, or both. I’ll walk you through these decisions and show how your current hiring decisions will impact your profit six months from now. We can’t overlook profit on the Profit by Design podcast! Join us for practical advice about your next hiring steps.

Profit-Boosting 1 to 1 Meetings: Quick & Effective Strategies

Is your team as productive as they can be? Are you dealing with disengagement on your team? We are focusing on quick and effective strategies for implementing profit-boosting 1:1 meetings with your team members. Join me to learn the best strategies for resolving communication problems and boosting productivity.

In today’s episode, you’ll learn how to set clear objectives and goals for 1:1 meetings, tips for scheduling and structuring those meetings, and strategies for providing constructive feedback to your team members to keep them focused and fully engaged. Your team members are EVERYTHING to the success of your business, and it’s your responsibility to support and develop them into the best A-players they can be. Having consistent and purposeful 1:1 meetings with each of them is the key to communication, culture, and profitability. Let’s dive deeper into this topic!

No More PITA Clients with Dr. Sabrina Starling

If you’ve been in business for any length of time, you have most likely had your share of PITA clients (those “pain in the assets” clients). They can make you want to pull your hair out and ask, “What kind of person does this? Why am I having to deal with this? How can I possibly fix this and make them happy?” They can put us in a terrible position and significantly impact our profitability AND our mental health. I have great news for you: a few simple changes can make a huge difference and position you to serve your best clients.

In this episode, you’ll learn why the PITA clients are finding you, the toll they are taking on you and your business, and how you can leave them behind and completely uplevel your business. Join me for today’s show to learn more!

Creating a Healthy Workplace Culture with Russel Lolacher

How do you create a healthy workplace culture where your team members want to stay around? If you have a healthy workplace culture, what do you need to do to preserve and protect it? Today’s guest has expert advice on creating AND maintaining the workplace culture we long to have—and it all comes down to leadership. Join us to learn more!

Russel Lolacher is an international speaker, podcaster, and advocate who helps leaders create great workplace cultures–and not destroy them. He is the creator and host of Relationships at Work: The Leadership Guide to Creating a Workplace We Love, a podcast and YouTube show that digs into timely and relevant topics with global experts on how to create healthy organizations. Russel has held successful leadership and communication roles in various organizations for almost 30 years, at one time retaining the same team for almost 12 years. His work and expertise in building employee and customer trust has been recognized on international stages by Forbes, Microsoft, and HootSuite, and he’s been recognized four times as a Top Thought Leader by the ICMI (International Customer Management Institute).

Help! I’ve Lost My Best Team Member. What Am I Going to Do?

Does this sound familiar? You are stretched really thin, you have a lot on your plate, you are filling multiple roles—and your best team member leaves. It’s the worst feeling ever to lose the person you’ve counted on, the one who always had your back, and the key person helping you get things done. It can leave you feeling hopeless, helpless, and confused, feeling overwhelmed about going through the hiring process again. If you’ve felt this scenario and know exactly what I mean, join me for this episode to learn strategies to deal with this situation. All hope is not lost!

Profit by Design