Sabrina, I have an employee who performs well sometimes, but other times she is forgetful, leaves work undone, and makes mistakes. I find myself bringing work home with me because I can’t count on her to do what she is supposed to be doing.
I think she has potential because there are times when she is a great worker…if only she would be consistent so I could count on her. Would it be worthwhile to try to develop this employee into an A-Player? Is it ever possible to turn employees into A-Players with good training and coaching?
The short answer to this question is no, it is not possible to transform this type of employee into an A-Player employee. A-Players are motivated, resourceful, go-getters. They are the employees you count on to get things done.
A-Player employees are intrinsically motivated, meaning their motivation comes primarily from within. They enjoy the satisfaction of doing a good job, solving a problem, and the process of doing work in which they find meaning. Intrinsically motivated employees will work to find a solution to a problem because the challenge of finding a solution provides a sense of pleasure.
No amount of coaching or training will instill these qualities into an employee. The only way to create an A-Player is to raise them from a young age (I am raising 2 right now).
External rewards are satisfying to intrinsically motivated individuals, but these rewards are not enough to keep them motivated for an extended period of time. Rather, work that interests and challenges them will keep them motivated.
This is why pay raises and bonus programs have limited effectiveness in improving employee performance and motivation. If you have a team of A-Players, pay raises and bonus programs will enhance their performance and motivation. But, if your team is comprised of mediocre employees, pay raises and bonuses will have a minimal impact on their performance. You will likely see a brief spike in performance, followed by a return to “the same old, same old” behavior from them.
Dr. Sabrina Schleicher recognizes that employee problems can be one of the biggest stumbling blocks for any business owner. With her background in psychology, and years of driving profit in small businesses, Dr. Schleicher knows what it takes to find, keep and get exceptional performance out of your biggest investment-your employees. Access her comprehensive video training 5 Secrets to Exceptional Employee Performance (her gift to you!) at www.tapthepotential.com
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